Customer complaints

Dear nomo customer,

If you have any objections or dissatisfaction regarding our services, a recent outgoing or incoming transaction, or anything else on the platform, we encourage you to send us a complaint using this form:

To assist in processing complaints, please provide the following information:

Your trading account number (found in your welcome email or your account)
Your name, surname, and email address with which you registered a nomo account
Date of the issue
Topic of your complaint (e.g., deposit issue, incorrectly calculated fee, trading-related issue)
Cause and description of your complaint (please provide detailed explanations)

Kindly use this email to send your complaint: support@nomotrade.com. Submit your complaint form, and our team will promptly process your request, responding within five working days.

For more details on our complaints handling policy, check out: Complaints Handling Policy